Incident management is a structured process used by organizations to identify, respond to, manage, and resolve incidents that disrupt normal operations, impact security, or threaten business objectives. Incidents may include IT outages, cybersecurity breaches, operational failures, safety events, or compliance violations.

Incident management is a critical operational and governance capability that enables organizations to respond effectively to disruptions and security events. When integrated with risk management and GRC, it ensures incidents are handled consistently, transparently, and in alignment with business objectives and regulatory expectations.